The effective leader should keep the following guidelines in mind when it is necessary to change attitude or behavior: 1. Be Sincere: Do...

Once a person’s fiancée persuaded him to take some belated dancing lessons. The first teacher he engaged probably told him the truth. She...

Henry Henke, a service manager for a large truck dealership in Lowell, Indiana, had a mechanic whose work had become less satisfactory....

Pete Barlow had a dog-and-pony act and spent his life travelling with circuses and vaudeville shows. Whenever dog showed the slightest...

Years ago the General Electric Company was faced with the delicate task of removing Charles Steinmetz from the head of a department....

Owen D. Young never gave a direct order to anyone. He always gave suggestions, not order. Owen D. Young never said, for example, “Do this...

Once Josephine Carnegie had come to New York for a job as a secretary. She was nineteen, had graduated from high school three years...

Charles Schwab was passing through one of his steel mills one day at noon when he came across some of his employees smoking. Immediately...

Calvin Coolidge once said to his secretary, “That’s a pretty dress you are wearing this morning, and you are a very attractive women.” It...

Charles Schwab had a mill manager whose people weren’t producing their quota of work. Schwab asked the manager about it, he tried...

Many years ago, the Philadelphia Evening Bulletin was being maligned by a dangerous whispering campaign. A malicious rumor was being...

J. Pierpont Morgan observed that a person usually has two reasons for doing a thing: one that sounds good and a real one. The person...

Wouldn’t you like to have a magic phrase that would stop arguments, eliminate ill feelings, create good will, and make the other person...

Remember that other people may be totally wrong. But they don’t think so. Don’t condemn them. Try to understand them. Only wise,...

Adolph Seltz of Philadelphia, sales manager in an automobile showroom and a student in one of my courses, suddenly found himself...

Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out. They...

In talking with people, don’t begin by discussing the things on which you differ. Begin by emphasizing the things on which you agree. A...

If your temper is aroused and you tell them a thing or two, you will have a fine time uploading your feelings. But what about other...

Every human being wants a feeling of importance; so when we begin to condemn ourselves, the only way others could nourish their...

“I judge people by their own principles – not by my own” - Martin Luther King You can tell people they are wrong by a look or an...

“A man convinced against his will, is of the same opinion still.” There is only one way under high heaven to get the best of an argument...

“The deepest principle in human nature is the craving to be appreciated.” There is one all-important law of human conduct. If we obey...

All leaders know that the royal road to a person’s heart is to talk about the thing he or she treasures most. Everyone who was ever a...

“Listening is one of the highest compliments we can pay to anyone.” People don’t want to hear what you have to say. All they want is an...

“Remember that name and call it easily, and you have paid a subtle and very effective compliment.” In an interview when Jim Farley was...

“The expression one wears on one’s face is far more important than the clothes one wear on one’s back.” Action speak louder than words,...

“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people...

“The only way on earth to influence other people is to talk about what they want and show them how to get it.” We all may be very fond of...

“The way to develop the best that is in a person is by appreciation and encouragement.” The deepest urge in the human nature is the...

“Any fool can criticize, condemn and complain- and most fools do.But it takes character and self-control to be understanding and...