If your temper is aroused and you tell them a thing or two, you will have a fine time uploading your feelings. But what about other person? Will he share your pleasure? Will your belligerent tones, your hostile attitude, make it easy for him to agree with you? Remember always be friendly in your approach.
Business Executive have learned that it pays to be friendly to strikers. For Example, when 2500 employees in the White Motor Company’s plant struck for higher wages and a union shop, Robert F. Black, then president of the company, didn’t lose his temper and condemn and threaten and talk of tyranny and communists. He actually praised the strikers. He published an advertisement in the Cleveland Papers, complimenting them on “the peaceful way in which they laid down their tools.” Finding the strike pickets idle, he bought them a couple of dozen baseball bats and gloves and invited them to play ball on vacant lots.
The sun can make you take off your coats more quickly than the wind; and kindness, the friendly approach and appreciation can make people change their minds more readily than all the bluster and storming in the world. Remember what Lincoln said: “A drop of honey catches more flies than a gallon of gall.”
PRINCIPLE 13: Begin in a friendly way.
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