Once Josephine Carnegie had come to New York for a job as a secretary. She was nineteen, had graduated from high school three years previously, and her business experience was trifle more than zero. One day his boss started to criticize her, all of a sudden he said to himself: “Just a minute. You are twice as old as Josephine., you have had ten times as much business experience. How can you possibly expect her to have your viewpoint, judgment, your initiative?”
It isn’t nearly so difficult to listen to a recital of your faults if the person criticizing begins by humbly admitting have he, too, is far from impeccable.
PRINCIPLE 24: Talk about your own mistakes before criticizing other person.
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