The effective leader should keep the following guidelines in mind when it is necessary to change attitude or behavior: 1. Be Sincere: Do...

Once a person’s fiancée persuaded him to take some belated dancing lessons. The first teacher he engaged probably told him the truth. She...

Henry Henke, a service manager for a large truck dealership in Lowell, Indiana, had a mechanic whose work had become less satisfactory....

Pete Barlow had a dog-and-pony act and spent his life travelling with circuses and vaudeville shows. Whenever dog showed the slightest...

Years ago the General Electric Company was faced with the delicate task of removing Charles Steinmetz from the head of a department....

Owen D. Young never gave a direct order to anyone. He always gave suggestions, not order. Owen D. Young never said, for example, “Do this...

Once Josephine Carnegie had come to New York for a job as a secretary. She was nineteen, had graduated from high school three years...

Charles Schwab was passing through one of his steel mills one day at noon when he came across some of his employees smoking. Immediately...

Calvin Coolidge once said to his secretary, “That’s a pretty dress you are wearing this morning, and you are a very attractive women.” It...

Charles Schwab had a mill manager whose people weren’t producing their quota of work. Schwab asked the manager about it, he tried...

Many years ago, the Philadelphia Evening Bulletin was being maligned by a dangerous whispering campaign. A malicious rumor was being...

J. Pierpont Morgan observed that a person usually has two reasons for doing a thing: one that sounds good and a real one. The person...

Wouldn’t you like to have a magic phrase that would stop arguments, eliminate ill feelings, create good will, and make the other person...

Remember that other people may be totally wrong. But they don’t think so. Don’t condemn them. Try to understand them. Only wise,...

Adolph Seltz of Philadelphia, sales manager in an automobile showroom and a student in one of my courses, suddenly found himself...

Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out. They...

In talking with people, don’t begin by discussing the things on which you differ. Begin by emphasizing the things on which you agree. A...

If your temper is aroused and you tell them a thing or two, you will have a fine time uploading your feelings. But what about other...

Every human being wants a feeling of importance; so when we begin to condemn ourselves, the only way others could nourish their...

“I judge people by their own principles – not by my own” - Martin Luther King You can tell people they are wrong by a look or an...